IT Operations Management & IT Service Management

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Professional Service Automation (PSA)

Our PSA capabilities are designed to enhance IT service quality and scale modernization efforts in line with evolving business needs. Each component makes it easy to manage IT service workflows, ensuring seamless operation and reducing error rates.

Some of the key features are:

  • Gen AI-led service desk to accelerate resolution speed
  • Automated project management to plan, execute, and monitor client projects
  • Contract management to manage client contracts
  • Billing management to improve financial operations

Remote Monitoring & Management (RMM)

Managing multiple vendors can be time-consuming, ineffective, and prone to serious compliance risks. It is also complicated to handle contract negotiations, renewals, cancellations, etc.

With the Infraon platform, you get a single scalable solution to improve different parts of your IT and network infrastructure.

  • Remote network and server monitoring to reduce service disruptions
  • IT/non-IT asset management to handle end-to-end lifecycles
  • Remote desktop management with prebuilt accelerators and templates
  • Advanced data analytics with clear, actionable reports

Anytime, Anyplace Customer Resolution Made Easy

Infraon Infinity, a zero-code SaaS-based platform, empowers you to incrementally modernize customer success journeys. Let your customer-facing teams become tech-savvy overnight without requiring certified resources or long training sessions.

  • Unearth deep-dove analytics & personalize responses to all customers.
  • Maximize resource scalability to handle multiple sets of customers.
  • Unlock multi-channel ticket creation – WhatsApp, email, chatbots, etc.